Communication Skills pages 26-31

Communication Skills - Use Pages 26-31

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2nd

1. What are some of the characteristics of good business writing? *

2. Give 3 important tips you should keep in mind when conducting a business conversation on the phone. *

3. Give 3 important tips you should keep in mind when conducting a business meeting. *

4. Why is is important for business owners to listen carefully? *

5. How do writing a business letter and writing a friend differ? What elements in a business letter would not appear in a letter to your friend? *

6. How is speaking with customers and suppliers on the telephone similar to speaking with them face-to-face? How is it different? Is it necessary to have both types of communication? Why or why not? *

7. Why is it important for a business owner to listen to their employees? *

8. Why is it important for business owners to listen to their customers? *

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